Simaneka Intellectual Technologies ("we", "us", or "our") operates Cheleteh — a cloud-based client management platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services at cheleteh.com.
By using Cheleteh, you agree to the collection and use of information as described in this policy.
1. Information We Collect
1.1 Account Information
When you register or sign in, we collect your name, email address, company name, phone number, and physical address. If you sign up via Google OAuth, we receive your name, email address, profile photo, and phone number (if you have granted that permission) from Google.
1.2 Business Data You Enter
To provide our services, we store the business data you input, including client details, invoices, quotes, contracts, billing records, tasks, tickets, messages, and project plans.
1.3 Payment Information
Subscription payments are processed by third-party payment providers. We do not store your full card details on our servers.
1.4 Usage and Technical Data
We automatically collect your IP address, browser type, operating system, pages visited, and timestamps when you use the platform. This helps us maintain security and improve the product.
1.5 Cookies
We use session cookies to keep you logged in and preference cookies to remember your settings. We may use analytics cookies (Google Analytics) in production to understand how users interact with the platform. You can disable cookies in your browser settings, though some features may not function correctly.
2. How We Use Your Information
- To create and manage your account and provide our services.
- To send invoices, quotes, contracts, and other documents on your behalf to your clients.
- To send you transactional emails (account confirmation, payment receipts, reminders).
- To process subscription payments and manage your plan.
- To respond to support requests and communicate service updates.
- To detect and prevent fraud, abuse, and security incidents.
- To analyse usage patterns and improve the platform (using aggregated, anonymised data).
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
3. How We Share Your Information
We may share your data with:
- Email service providers — to deliver system emails and notifications on your behalf.
- Google — if you choose to sign in with Google, your data is governed by Google's Privacy Policy.
- Payment processors — to process subscription transactions securely.
- Legal authorities — if required by law or to protect our rights and users' safety.
- Business transfers — if we merge with or are acquired by another organisation, your data may be transferred as part of that transaction.
4. Data Storage and Security
Your data is stored on secure servers. We implement industry-standard security measures including encrypted connections (HTTPS/TLS), hashed passwords, CSRF protection, and access controls. We regularly review our security practices.
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your account data for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it by law (e.g. financial records).
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your account and personal data.
- Export your data (data portability).
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at info@simaneka.com.
7. Children's Privacy
Cheleteh is intended for business use by adults (18 years or older). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will notify you via email or a notice within the platform and update the "Last updated" date at the top of this page. Your continued use of Cheleteh after changes are posted constitutes your acceptance of the updated policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: